Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools and support they need to stay in control. If you ever feel that gambling is becoming a problem for you or someone you know, please read the information below and reach out for help immediately.

Signs of Problem Gambling

It is important to recognise the warning signs of problem gambling early. If you identify with any of the following behaviours, we strongly encourage you to seek help:

• Spending more money on gambling than you can afford to lose
• Borrowing money or selling possessions to fund gambling
• Feeling anxious, irritable, or restless when not gambling
• Chasing losses by continuing to gamble in an attempt to win back money
• Neglecting work, family, or personal responsibilities due to gambling
• Lying to friends or family members about the amount of time or money spent gambling
• Using gambling as a way to escape stress, depression, or other emotional problems
• Unsuccessfully trying to cut down or stop gambling
• Gambling with increasing amounts of money to get the same level of excitement
• Feeling guilt or shame after gambling sessions

Self-Exclusion Tools

We provide a range of responsible gambling tools to help you stay in control of your activity. These tools are available at any time and are designed to give you the power to manage your gambling habits effectively.

Our self-exclusion options include the ability to set deposit limits, loss limits, and session time limits directly within your account settings. You can also request a temporary cooling-off period or a full self-exclusion, which will prevent you from accessing your account for a defined period of time. Once a self-exclusion is in place, it cannot be reversed until the chosen period has expired.

In addition to our own tools, we strongly recommend registering with GAMSTOP, the national self-exclusion scheme that allows you to restrict your online gambling across multiple licensed operators in the United Kingdom. You can register at www.gamstop.co.uk.

Helpful Resources

If you or someone you know is struggling with problem gambling, free and confidential support is available. The following organisations provide expert advice, counselling, and practical assistance:

• BeGambleAware — A leading charity providing information, advice, and support for anyone affected by problem gambling. Their helpline is available 24 hours a day, 7 days a week.
• GamCare — The leading provider of free information, support, and counselling for problem gamblers and their families across Great Britain. GamCare operates the National Gambling Helpline and offers both online and face-to-face support services.

Remember, you are never alone. Reaching out for help is a sign of strength, and support is always available whenever you need it.